Frequently asked questions

Entry to the entire archaeological park: the Siq, the Treasury (Al-Khazneh), the Royal Tombs, the Roman Theatre, the colonnaded street, the Great Temple, the Monastery (Ad Deir), the High Place of Sacrifice, and all marked trails. Tickets are dated — pick your visit day at booking.

First entry at 06:00 is the right call in any season. The Siq is empty, the Treasury reveal happens without crowds, and you finish the Monastery climb before the heat of the day. The visitor centre also queues 30–60 minutes by 09:00 in peak season — arriving at opening means you're already inside.

Plan on a full day minimum (8 hours including the Monastery climb). Many visitors find 2 days more comfortable: day 1 for the Siq + Treasury + Royal Tombs, day 2 for the Monastery and the quieter trails. Visit duration is the most common visitor underestimate.

If you're staying in Jordan for 3+ nights and visiting other sites (Jerash, Wadi Rum, Aqaba, Dead Sea), the Jordan Pass is excellent value — it includes the visa fee waiver (50 JOD) plus 40+ attractions for 70/75/80 JOD depending on Petra-day count. If you're a day-tripper from Israel/Egypt or only seeing Petra, the standard Petra ticket is cheaper. Our concierge service covers the standard Petra ticket; for the Jordan Pass, book direct at jordanpass.jo.

Once issued, dated tickets are non-transferable. If you need a different date contact us at bookings@petra-tickets.com — we'll help where we can but cannot guarantee a new date in peak season.

Yes — children under 15 enter free with a paying adult, and most kids love the Siq + Treasury reveal and the carved tombs. The Monastery climb (800+ steps) is too much for under-10s; they can do the main route and skip the climb.

Petra is a high-desert site (about 950 metres elevation). Summers (June–August) reach 35°C+ and the rocks radiate heat; March–May and September–November are the best months. Winters (December–February) can be cold, occasionally with snow, and the Monastery trail can be slick. Layers are essential year-round.

Partially. The main path from the visitor centre to the Treasury is approximately 2 km on cobble and gravel with a gentle gradient — wheelchairs can manage with some effort, and electric carts are sometimes available at the visitor centre. Beyond the Treasury, the terrain becomes rougher and steeper; the Monastery, High Place of Sacrifice, and most upper trails are not accessible.

Two situations trigger a full refund: (a) we cannot secure your chosen date, or (b) the operator closes the park. Outside those two cases, dated tickets are non-transferable and non-refundable once issued. See the refund policy page for detail.

Yes — if you have the day and basic fitness. The Monastery (Ad Deir) is Petra's largest monument at 45m wide × 50m tall, and the 800-step climb takes 45–60 minutes. Donkeys are offered all the way up; we recommend walking down regardless of how you go up. The view from the Monastery viewpoint over the Wadi Araba valley is the photograph everyone misses by leaving too early.